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published on Orange Business Live

If you want to learn anything about the special challenges global organizations expect to face in 2010, follow the money. At last year's Orange Business Live event, overall cost reduction was one of the themes, and budgetary trends are pointing...

published on Orange Business Live

Figures from the UK's Information Commissioner's Office reveal that more than 800 security breaches were reported over a two year period, with almost one quarter of these being attributable to "mistakes", and almost a third being the result of thefts.

published on MEA Briefing

In the midst of all the hype of a typical Apple new product launch, it's easy to forget two things. The first is that the iPad isn't the first tablet PC, it isn't even Apple's first attempt. Does anybody...

published on Orange Business Live

Wirelessweek presents us an interview of Axel Haentjens about the evolutions of technology in enterprise

published on Orange Business Live

As president of PMI France-Sud, I was often told by different companies: "We're not very good at Project Management!" And my comment back to them was: "So, what are you going to do about it?".

On Nov 10th, 2009 I was in Atlanta presenting at Blogwell on behalf of Orange Business Services, presenting our social media strategy and explaining how, why and what we did online to increase our brand advocacy. Yesterday, the video recording of that presentation was posted by SMBC and - assuming your firewall isn't going to block Vimeo - you are kindly invited to click the following image in order to view the recorded session. And if your firewall does block Vimeo, or that you find the quality a bit flaky, you are now left with the possibility of contacting me via the comments section of this post and then I can tell you how video can be made available to all easily and qualitatively, which is what I explain in that recording.

The Orange Business Services Strategy to Manage by Customer Loyalty Index

In the current economic climate Customer Care is more important than ever before.

Customers face various uncertainties and they need to be assured of the quality of their suppliers: trust is key.

The most important corporate priority is to deliver outstanding Customer Care.
Ensuring Customers expectations are met and an exemplary end-to-end experience provided all of the time generates and maintains their loyalty.
This matching of expectations with experience should be regularly checked and enhanced throughout the development of Customer relationships.
Quality of service and Customer Care are increasingly significant factors in the quality-price balance and with decreasing tolerance of service and process issues only suppliers with proven Customer Care credentials and business relationship spirit will give their customers the required sense of increased trust and sustainability.

This generates a more in-depth partnership and mutual success for both customer and supplier: regaining control for the customer and guaranteeing income for the supplier.

find out more and download this IDC report (PDF)

The whole chain from the initial order of a product to the final delivery with picking/shipping at supplier's premises, transport/delivery and end consumer and partners traceability requests.

We have just published a series of portraits and one of the videos on which I'd like to focus is that of our friend and colleague Rob Evans. Rob is not in charge of developing social media in the UK although he would have every right to be. He is in fact head of telecom integrated operator group. In essence, his job is about Sourcing. His involvement in social media and the Internet in general is stirred by passion, I think you'll get that from the interview.