Orange Business Services ranks "World Class" with superior customer satisfaction as global data VPN and ICT service provider

Orange Business Services received recognition from Telemark for its high customer satisfaction ratings as both a global data VPN service provider and an ICT service provider.

In the latest Telemark Global data VPN Executive Briefing, Orange Business Services is rated World Class and ranked first overall for customer satisfaction with global data VPN and received the Telemark Platinum Award which reflects user perceptions that Orange Business Services is regarded "Best in Class" for the customer service experience.

Orange Business Services also achieved a Telemark Diamond Award which is allocated to the service provider achieving the highest customer service index (CSI) on a category level.
Orange Business Services ranked highest in the following categories: Indispensable to Customers; Meeting Requirements; Network Operation and Customer Support. Orange Business Services was also recognized by Telemark as being one of just two providers who demonstrate high customer confidence.

In its latest Telemark ICT Service Supremacy report, Orange Business Services was named a World Class supplier and received "Outstanding" ratings while being rated the top network service provider in the Indispensable and Customer Support categories as well as Overall.

Orange Business Services set a new Telemark world record in the People are Empowered category. As a result Orange Business Services receives the World Record Award; an accolade presented to the supplier with the highest World Bar Improvement Factor. The improvement factor reflects the percentage by which a supplier has contributed to raising the World Bar from its previous top level.

"Letting customers know that their chosen supplier is independently confirmed as World Class is very reassuring," said Janet Watkin, Managing Director of Telemark. "The act of measuring best practice becomes a catalyst for improvement for everyone. To qualify as World Class a service provider must demonstrate very high levels of customer satisfaction coupled with a strong likelihood of organic growth."